Legal Notice & Contact Information

Last updated: June 2026

Business Information

Contact Us

We are here to help with any questions, concerns, or feedback about your order or our products.

Customer Support Email: support@pawhappiness.site
Response Time: 1–2 business days (Monday–Friday, 9:00am–5:00pm AEST)
Contact Form: pawhappiness.site/pages/contact

Platform & Technology

This website is operated using Shopify Inc.'s e-commerce platform. Shopify's terms of service and privacy policy apply to the platform services provided. For more information, visit shopify.com/legal/terms.

Payment Processing

Payments are processed securely through Shopify Payments and other third-party payment providers. PawHappiness does not store or have access to your full payment card details. All transactions are encrypted using SSL technology.

Dispute Resolution

We are committed to resolving any disputes quickly and fairly. If you have a complaint, please contact us at support@pawhappiness.site and we will do our best to resolve the matter within 5 business days.

If we are unable to resolve the dispute directly, you may contact:

• Australian Competition & Consumer Commission (ACCC): accc.gov.au | 1300 302 502
• Your State or Territory Consumer Protection Agency
• Office of the Australian Information Commissioner (privacy matters): oaic.gov.au

Applicable Law

This website and all transactions conducted through it are governed by Australian law, including:

• Competition and Consumer Act 2010 (Cth) — including the Australian Consumer Law
• Privacy Act 1988 (Cth) and the Australian Privacy Principles
• Spam Act 2003 (Cth)
• Electronic Transactions Act 1999 (Cth)

Intellectual Property Notice

All content on this website including text, images, logos, graphics, and product descriptions is the intellectual property of PawHappiness unless otherwise stated. Unauthorised reproduction, distribution, or use of any content from this site is strictly prohibited.

Disclaimer

The information on this website is provided in good faith and for general information purposes only. Our products are designed for animal use only. Always consult a qualified veterinarian before using any new product on your pet, particularly health-related or grooming equipment. PawHappiness is not a veterinary service and does not provide veterinary advice.